Frequently asked questions
Q I didn't win a good card. Can I get a refund?
I'm sorry. No refunds are available after purchase. Please note.
Q: Can I buy multiple teams by myself?
Yes, of course you can.
Q: Can I purchase during a live stream and participate in a group break?
I'm sorry. The application deadline is until the live stream. You cannot participate in purchases during the process.
Q When will my card be shipped?
We will ship the next day. We will send it to you in a trackable way.
Q: Can coupons be used during the sale?
Not available for products on sale.
Q The order confirmation email I received after the spot purchase said "processing".
Due to the specifications of the system, it will be described as such, but please rest assured that you have purchased it firmly.
If you have solved the problem with the above Q&A, please do not hesitate to contact us using the inquiry form below.